For the Bulletin Bandera Electric Cooperative said last month that it had implemented organizational changes to strengthen operations and increase productivity, while maintaining its focus on member experiences. “BEC operates with a member-centric approach, meaning all strategic goals are focused on members, in order to drive operational excellence,” said BEC Chief Executive Officer Bill Hetherington. In early 2020, BEC conducted an independent American Customer Satisfaction Index survey and received a satisfaction score of 88 compared to the cooperative average score of 75. Officials said the driving factors of BEC’s high score were good value, effective communication and knowledgeable and competent employees. Thereafter, BEC conducted an ...