The Bandera Electric Cooperative recently redefined its mission to Lighting the Grid to Empower Members and its vision to Reimagining Rural America and developed new strategic initiatives to improve financial outcomes and employee engagement, increase energy efficiency and reliability and expand fiber broadband reach, the cooperative said in a news release last month. Those strategic initiatives each play a role in the overall goal of achieving member satisfaction, BEC officials said. To set a baseline, BEC conducted three independent surveys to measure member satisfaction and employee engagement and received top scores in each survey. The surveys were conducted through a third-party system ...